IT Support Officer



About the role This is an important role to delivering Fair Finance’s mission, with lots of scope for personal development. You’ll be responsible for maintaining great working conditions for all our staff, but will also work closely with the Head of Operations to develop our existing technologies and introduce new ones. It’s a hands-on, problem solving role where every day is a bit different. You’ll get exposure to CRM design and building, web design and maintenance, as well as a host of other business applications. Your friendly and passionate internal customers are always on the look out for new ideas to help our customers so you’ll be encouraged to push the limits of our existing technologies and explore new ones that could be useful to us. You will: Work with the Head of Operations and the business teams on IT system developments including customising our CRMs, website, phone systems and implementing new technologies Work with our third party IT providers to maintain great working conditions for our 40+ staff. Work with landlords, contractors and suppliers to keep our offices and equipment in good condition. Support the Head of Operations with locating and equipping new Fair Finance branches as the organisation grows You will have: A love of technology and a desire to see how technology can improve our business. A willingness to learn with ambitions to develop your career in technology. Thrive in a changing environment that requires multi-tasking, attention to detail and a positive attitude Excellent communication skills and an ability to understand the needs of your clients and provide appropriate solutions Demonstrate a practical and proactive approach to your work Excellent knowledge of Windows and Microsoft Office Experience maintaining networks and other IT equipment A Computer Science or Business Administration related degree or other IT qualifications (e.g. Comp TIA+) The following would be an advantage; experience working with Microsoft Dynamics CRM 365 (or other CRMs), Basic HTML experience, Coding experience (e.g. Java) and previous experience working in IT Support and/or Facilities We believe in employing, growing and building around exceptional people who share our values We will give you the environment where you can genuinely put clients before profits and make a difference in our clients’ lives We are a growing and diverse organisation full of people who understand the balance between achieving business objectives and our social mission Our Head Office is in a shared workspace in Dalston, housing more then 300 creative businesses, social enterprises and charities Your annual holiday entitlement will be 25 days in addition to public holidays; 3% matching contribution towards a stakeholder pension If relevant we will offer financial support for you to become Comp TIA+ (or equivalent) qualified. Why work for Fair Finance: We believe in employing, growing and building around exceptional people who share our values We will give you the environment where you can genuinely put clients before profits and make a difference in our clients’ lives We are a growing and diverse organisation full of people who understand the balance between achieving business objectives and our social mission Our Head Office is in a shared workspace in Dalston, housing more then 300 creative businesses, social enterprises and charities Your annual holiday entitlement will be 25 days in addition to public holidays; 3% matching contribution towards a stakeholder pension If relevant we will offer financial support for you to become Comp TIA+ (or equivalent) qualified.



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