Bodyshop Customer Service Manager
Our client, an Accident Repair Centre close to Derby is currently looking to recruit a Customer Service Manager to head up their extremely busy department. You will manage, motivate, develop and lead a team across a number of brands and products, ensuring the team delivers world class customer service, meeting customer’s needs and keeping promises, whilst meeting performance targets and operational objectives. Key responsibilities: Leading your team to achieve productivity targets on a monthly/quarterly basis. Demonstrating an understanding of the customer experience offered by your team through regular call listening, complaint handling and coaching. Ensuring that your team handle customer complaints in a timely manner reducing escalations. Identifying, solving and escalating problems and customer/process improvement opportunities. Leading your team to deliver excellent performance by motivating and engaging all employees ensuring their capabilities are fully developed. Evidence coaching that improves performance via clear documentation which is filed correctly. Adhering to national lean design standards. Ensuring adherence to all Human Resources processes and procedures. Delivering, embedding and maintaining effective communication. You will need to have previous experience in a similar role within the Motor Trade with the following skills/knowledge Compliance People Management Finance Management Sales Excellence Career benefits and rewards: Rewarding you is really important to our client. As well as offering a competitive salary and generous holiday entitlement, you can take advantage of a wide range of benefits. Benefits include: A competitive salary, bench marked against competitors, which will grow as you do. Pension – 9% of your base salary, you can choose to contribute less or more than this, and anything you don’t wish to put in to your pension you can take as cash instead! Private medical insurance Attractive holiday entitlement Free Travel insurance Breakdown cover Flexible rewards including Life insurance, income protection, critical illness insurance, personal accident insurance Retail card, with discounts at big name retailers If you would like to hear more about this role and others within the Motor Trade, please contact Scott Fisher of ACS Automotive Recruitment Consultancy.