French Client Support & Implementation Specialist



Client Support & Implementation Specialist (French speaking) Salary : £25,000 – £26,000 base salary plus bonus Location : London Benefits: 25 days holidays (and your birthday off!) Casual dress code + amazing colleagues and working environment Are you a fluent French speaker with experience in client services, support, software or recruitment? Are you proactive, energetic and have fantastic social skills? Company: Friendly, innovative recruitment- software company in London. The working environment is casual, energetic, and ambitious. You can expect super-friendly colleagues, social activities, and lots of other fun stuff. The company offers fantastic career progression and has a very low turnover of staff – which speaks for itself! Job role: The purpose of the role is to build tight relationships with customers during their implementation period, to ensure the best user experience. You will set up the client accounts and demonstrate a relentless passion to provide resolutions, facilitate ongoing training, proactively troubleshoot the account and above all – deliver a great, personable, customer experience! To fit this fantastic position, you should be able to tick the following boxes: Fluent in French & English (and confident communicating with clients in both languages!) Experience in either technical support, client service, software implementation, recruitment, job boards, CRM, training etc. Love chatting and building relationships with your clients (mainly over the phone and email but we also like you to be confident face to face) Passionate about excellent customer service Proactive and energetic Natural relationship-builder with excellent social skills Well-settled in London and planning to stay for the long-term Some of the things you’ll be doing: Complete set ups of accounts from start to finish including: client tailored account build, effective training and weekly account check-ups Resolve support enquiries and technical issues Conference calls with clients in France and UK (typical clients will be HR Directors & Recruitment Managers in big companies or recruitment agencies) Translations between French and English Keywords: Implementation Analyst, Client Service, French, Support, On-boarding Specialist, French Technical Support, Bilingual



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