IT Service Desk Analyst



Are you looking for your next big career move into a rewarding, friendly and upbeat environment where your hard work is recognised? If so you’re exactly who we’ve been looking for! If you’d like to join our amazing small team of IT professionals here at Lands’ End as our new and welcomed IT Service Desk Analyst then keep reading, because this might just be the next major career step you’ve been waiting for! Lands’ End is a classic American lifestyle brand with a passion for quality, legendary service, real value and a simple two-word promise to stand behind everything it sells: “Guaranteed. Period”. We deliver timeless style for Men, Women, Kids and the Home and with over 50 years of experience!. About the role Working as our IT Service Desk Analyst it will be your responsibility to provide 1st and 2nd Line Support to over 300 users. It will involve support in a wide range of areas covering a diverse range of hardware, software and business applications within the global IT infrastructure. MUST be able to demonstrate excellent customer service and communication skills along with the ability to keep a cool head under pressure and a flexible approach to managing your workload What can we offer you? – 10% Annual Bonus (dependent upon company performance) – 22 days holiday + 8 Public holidays (rising a day per holiday year served to 25 days + 8 public holidays) – 40% staff discount on catalogue/website products (currently 50% as an added incentive) – 30% discount in our outlet store – Cash based Health Insurance Plan after 3 months service – Company sick pay scheme (short & long term) – Contributory pension scheme – Life Insurance – Free access to a local gym and pool (just 5 minutes up the road from Lands’ End) – Subsidised onsite restaurant (lovely fresh cooked food – £3.50 for main meal) – Staff store with items much reduced (i.e. coats from £5.00) Responsibilities of our IT Service Desk Analyst : – First call logging, classification, prioritisation, diagnosis and resolution of incidents and service requests that enter the Service Desk via phone, IM, email or self-service web portal to ensure a high level of customer service is delivered – Resolve 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service whilst ensuring that all SLA’s are met – Provision of end to end incident and service request management to ensure customers are kept updated on the progress of their tickets – To work effectively and productively with 3rd line analysts located in the USA or at 3rd party vendors sites – Tracking and security marking all new computer equipment before installation – Providing ongoing installation, configuration and maintenance of equipment and software – Rolling out, updating and relocation PC & Macintosh hardware/software Our IT Service Desk Analyst will have the following skills & experience: – 1+ years previous IT Service Desk experience – Knowledge of the ITIL Incident Management Experience, ideally certified at foundation level – Confidence in your ability to provide excellent customer service – Excellent Knowledge Microsoft Office (2013 thru 0365), Microsoft Windows 7 + 10 and OS/X (desirable) – User & Security Group Active Directory administration experience – Ability to deploy and configure Windows Desktop Operation Systems and Thin Client OS’s – 3rd line NetworkingServer skills beneficial but not essential Don’t miss out on this fantastic opportunity! Click ‘ apply ’ now to become our IT Service Desk Analyst . No agencies please. You must be eligible to work in the UK.



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