Service Desk Analyst



Duties and Responsibilities To provide 1st line technical support queries professionally and efficiently, maintaining a high degree of customer service. To ensure that all SLA’s are met. To take ownership of user problems, perform a technical diagnosis and fix the issue remotely. To document all calls on the call logging system. To maintain user security on all systems. Key Skills – Knowledge of Microsoft based operating systems with emphasis on Windows XP / Vista / Windows 7 and MS Server 2003 / 2008. Knowledge of Active Directory. Good understanding of PC hardware and software set-up and configuration and TCP/IP networking skills. Excellent telephone manner. This role would suit an ambitious IT technician who has a good blend of hardware and software experience. You must be immediately available. Expected hours of work are 37 hours per week within these times- Monday – Friday 1500 and 2300, Saturday and Sunday 8am – 11pm (some flexibility) Initial 3 Month Temporary Contract



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