Service Desk Analyst ITIL – North Bristol – £23,000
IT Support Technician – Bristol – up to £23,000 The Ashdown Group have been engaged by a very successful manufacturing company to help find a motivated, friendly and professional Service Desk Technician to join their team. This is an excellent chance to join a well-established business and provide predominantly 1st Line and some 2nd Line support in a mixed Windows and MAC environment. Strong customer service and communication skills are essential qualities for this role. You will resolve or escalate issues in a timely manner by phone and email and also provide desk-side assistance. You will work to SLA’s and accurately log details into the Service Management system, manage incidents, and identify problems that regularly occur to help proactively put in place processes to assist with efficiency. The ideal candidate will have all or most of the below experience and knowledge: * Solid understanding of ITIL and Service Desk best practice * Experience with call logging systems and Service Management tools for reporting * Troubleshooting Windows 7 and Office 2010 issues * Supporting Mobile Devices i.e. Windows Mobiles and Apple iOS * Experience using Active Directory and Exchange for administration purposes * Asset management and hardware requests and allocation It would strongly support your application if you had experience with providing support for Windows 8/10, Microsoft Office 365 and Microsoft Lync/Skype for Business. Whilst not essential to be considered, the successful candidate is likely to hold a degree in a relevant discipline i.e. Computer Science, Information Technology, Business Systems or Mathematics (or similar). This is a permanent position offering a basic salary of £18-23,000 per annum dependent on depth of relevant skills and experience. To apply please send a WORD version of your CV, including reference number: ASH16322HWN in the subject line of your email. The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.